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Conversely, some users on the App Store find the mobile application more intuitive and easier to navigate for date selection and reward claims.

Obtaining refunds for cancelled tickets is a major pain point, with some customers waiting over a month despite being promised a 10-day turnaround. Air India: Book Flight Tickets - Apps on Google Play buy air india tickets online

The Air India official site is frequently cited by reviewers as being glitchy. Users often encounter errors during seat selection or payment, sometimes being charged without receiving a booking confirmation. Conversely, some users on the App Store find

If an issue arises—such as a flight cancellation or a need for a refund—reaching support is notoriously difficult. Consumer Affairs reviewers report extremely long hold times (often over an hour) and unhelpful staff. Users often encounter errors during seat selection or

There are numerous reports of "seat shuffling," where paid seat assignments are changed without passenger consent. Sudden flight schedule changes or cancellations with very little notice (e.g., 12 hours before departure) are also common complaints.