Others shared harrowing stories of sudden "swap rate" changes right before rollovers, which wiped out profits, and frustrating delays when trying to withdraw large sums.

However, the "golden era" was not without shadows. As the firm grew, the internet began to fill with starkly different tales from its users:

While they held a legitimate license from the Australian Securities and Investments Commission (ASIC) , they were eventually blacklisted by the Securities Commission Malaysia in May 2024 for operating without local authorization.

For a few years, the firm seemed to be on a meteoric rise. They expanded rapidly into Southeast Asia and China, notably striking a high-profile branding deal with and its parent company, Tune Group . By 2017, they were winning industry awards and launching specialized services like CharterMarkets to handle Australian equities.

Many traders praised the platform for its execution speed, lack of lag, and reliable withdrawals.