Best Buy's Geek Squad Agents may still assist with basic software troubleshooting or phone resets .
As of June 2024, and no longer offers standard in-store hardware repairs for Samsung phones . This means Geek Squad agents generally cannot perform hardware fixes—such as replacing cracked screens or failing batteries—using genuine Samsung parts .
Available in select areas where a technician will perform the repair at your location .
Are you currently covered by a plan, or Find Mobile Care: Samsung Phone Repair Options