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This report outlines the various ways to report security threats, incorrect detections, and general feedback to norton.com.

: If you use the Norton 360 mobile app , you can use the Safe Call feature to report junk or scam calls for evaluation. norton.com

: Forward suspicious emails as an attachment to spam@norton.com . Sending as an attachment is preferred as it preserves technical header information. This report outlines the various ways to report

: If a safe email was labeled as "Norton: Suspicious," save it as an EML file and submit it through the Norton Submission form under the "False Positive" category. Troubleshooting and Technical Feedback For technical issues with the software itself: Sending as an attachment is preferred as it

If a legitimate file or website is being blocked, you can request a re-evaluation:

: Use the Norton Support Tool to generate debug logs. This helps support agents identify bugs related to your PC's hardware or Windows version.

If you encounter suspicious emails, files, or websites, use these direct reporting channels to help Norton improve its protection: