Understand the client’s culture and pace rather than forcing your own.
The client asks the consultant to diagnose the "sick" organization and prescribe a cure. Process Consultation Revisited: Building the He...
The consultant should never take over the responsibility of fixing it. Understand the client’s culture and pace rather than
Every question or comment changes the client's perspective. Process Consultation Revisited: Building the He...
This is the baseline for every interaction.
Don’t assume you know anything; ask questions to uncover the client's reality.
Schein’s work emphasizes that a consultant interacts with a client is more important than what technical advice they give. By focusing on "Humble Inquiry" and active listening, the consultant builds a relationship based on trust, which is the only foundation upon which sustainable organizational change can occur.